Welcome to the Trendyol.ca Online Returns page. We understand that sometimes a product may not meet your expectations, and we're here to make the return process as smooth as possible. Below, you'll find all the information you need to initiate an online return with us.
Initiating an Online Return:
Step 1: Log In to Your Account
Log in to your Trendyol.ca account using your credentials. If you don't have an account, you can create one easily.
Step 2: Access Your Orders
Navigate to the "My Orders" section within your account. Here, you'll find a list of your recent orders.
Step 3: Select the Order and Items
Choose the order containing the item you wish to return. Select the specific item(s) you want to return.
Step 4: Initiate the Return Request
Click on the "Initiate Return" button next to the selected item. Follow the prompts to provide the reason for your return and any additional information.
Step 5: Review and Submit
Review the details of your return request to ensure accuracy. Once you're satisfied, submit your request.
Return Guidelines:
To ensure a successful return process, please adhere to the following guidelines:
Condition: Items being returned should be in their original, unused condition with all tags, labels, and packaging intact.
Return Window: You have up to 14 days from the date of delivery to initiate a return.
Eligibility: Not all items may be eligible for returns due to hygiene, safety, or other considerations. Please review our detailed return policy for specific eligibility criteria.
Proof of Purchase: Keep your order confirmation email or packing slip as proof of purchase, as you may need it during the return process.
Return Process:
Once your return request is submitted and approved, you'll receive a confirmation email with instructions on how to proceed. This email will include details about packaging the item, the return address, and any necessary labels.
Refunds and Exchanges:
Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
If you prefer an exchange, you can indicate this during the return request process. Our team will assist you with the exchange process and ensure that you receive the desired item.
Contact Us:
If you have any questions or need assistance at any point during the return process, please don't hesitate to reach out to our dedicated customer support team. You can contact us through the "Contact Us" page on our website or find our customer service hotline for prompt assistance.
We appreciate your trust in Trendyol.ca and strive to make your return experience convenient and hassle-free. Thank you for shopping with us!