Welcome to Trendyol.ca, your go-to destination for stylish fashion, electronics, beauty products, and more. We're thrilled to offer you a seamless shopping experience, including hassle-free shipping and convenient return options for customers in Canada and the United States.
Shipping Information:
1. Delivery Locations: Trendyol.ca proudly ships to customers located in both Canada and the United States. No matter where you are, we strive to bring the latest trends right to your doorstep.
2. Shipping Methods: We offer a variety of shipping options to suit your needs. You can choose from standard shipping, expedited shipping, and, in some cases, even same-day delivery, depending on your location.
3. Estimated Delivery Times: Delivery times may vary depending on your location and the shipping method you choose. During the checkout process, you'll be provided with an estimated delivery window for your order.
4. Shipping Costs: Shipping costs are calculated based on your location, the size and weight of your order, and the selected shipping method. You can view the shipping fees at the checkout before finalizing your purchase.
5. Tracking Your Order: Once your order is shipped, you'll receive a confirmation email containing a tracking link. You can use this link to monitor the status and whereabouts of your package in real-time.
Returns & Exchanges:
1. Hassle-Free Returns: We understand that sometimes a product might not meet your expectations. If you're not completely satisfied with your purchase, we offer hassle-free returns for eligible items. You have up to 14 days from the date of delivery to initiate a return.
2. Return Process: To initiate a return, log in to your Trendyol.ca account, go to the "My Orders" section, and select the order you wish to return. Follow the prompts to generate a return request. Once your request is approved, you'll receive instructions on how to return the item.
3. Return Conditions: Returned items should be in their original condition, with all tags and packaging intact. Please review our detailed return policy for more information on eligible items and conditions.
4. Refunds & Exchanges: Upon receiving and inspecting your returned item, we will process your refund. Refunds will be issued to the original payment method. If you prefer an exchange, you can indicate this during the return process.
Contact Us:
If you have any questions or need assistance with your shipment or return, our customer support team is here to help. You can reach out to us through the "Contact Us" page on our website or find our customer service hotline for prompt assistance.
Thank you for choosing Trendyol.ca for your shopping needs. We're committed to making your experience as smooth as possible, from shipping to returns. Happy shopping and enjoy your Trendyol.ca products!